Shipping policy

Shipping Policy

At VoltaLED, we work hard to get your order shipped fast and safe.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Shipping Time

Estimated delivery times:

  • United States: 5–12 business days
  • Canada: 6–14 business days
  • Europe: 5–12 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of World: 7–20 business days

Shipping times can sometimes be delayed because of customs, holidays, weather, or high order volume.

Shipping Costs

Shipping costs are shown at checkout before payment.

Sometimes we offer free shipping promotions on selected products or orders.

Order Tracking

Once your order is shipped, you will receive a tracking number by email so you can track your package.

Wrong Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages

VoltaLED is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you have an issue with delivery, please contact the carrier directly.

Damaged Items

If your item arrives damaged, contact us within 48 hours after delivery with photos of the product and packaging.

We will do our best to help you quickly.

Return & Refund Policy

Returns

We accept returns within 14 days after delivery.

To be eligible for a return:

  • Item must be unused
  • Item must be in original packaging
  • Item must be in good condition

Non-Returnable Items

We do not accept returns for:

  • Used products
  • Final sale items
  • Gift cards

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be sent back to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

If you received a defective or wrong item, contact us and we will replace it if available.

Privacy Policy

Information We Collect

When you place an order, we may collect:

  • Name
  • Shipping address
  • Email address
  • Payment information
  • Phone number

How We Use Your Information

We use your information to:

  • Process orders
  • Provide customer support
  • Improve our store
  • Send updates about your order

Data Protection

Your personal information is kept secure and never sold to third parties.

Cookies

Our website may use cookies to improve your browsing experience.

Third-Party Services

We may use trusted third-party services for payments, analytics, and shipping.

Terms of Service

General

By using our website, you agree to follow our terms and conditions.

Products

We try to display product information as accurately as possible, but we do not guarantee all descriptions or images are completely exact.

Pricing

Prices may change at any time without notice.

Prohibited Use

You may not use our website for illegal or unauthorized purposes.

Limitation of Liability

VoltaLED is not liable for indirect, incidental, or consequential damages related to the use of our products or website.